Return & Refund Policy

Test Strip Direct

At Test Strip Direct, customer satisfaction is important to us. We understand that purchasing diabetic testing supplies requires confidence in product quality and reliability. Please review our return and refund policy before placing an order.

1. Return Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

• Products must be unused, unopened, and in their original factory-sealed packaging.

• Products must be in their original condition, with all packaging and labels intact.

• Products must not be expired or damaged after delivery.

• Proof of purchase is required.

For health and safety reasons, we cannot accept returns of opened or used diabetic testing supplies unless the product arrived damaged, defective, or incorrect.

2. How to Request a Return

To initiate a return, please contact us through our Contact Us page within 30 days of receiving your order.

Include your order number, the product you wish to return, and the reason for your return.

Please wait for return instructions before shipping any products back to us. Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective product, contact us as soon as possible with your order number, a description of the issue, and photographs when available.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

If a return is required due to our error or a damaged or defective product, Test Strip Direct will cover the return shipping costs.

4. Return Shipping Costs

For eligible returns that are not the result of our error:

• Customers are responsible for return shipping costs.

• Original shipping charges are nonrefundable, except when the return is due to our error or a damaged or defective product.

• We recommend using a trackable shipping service when returning merchandise.

5. Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5 business days of approval.

Your bank or payment provider may require additional time to post the refund to your account.

6. Exchanges

If you need a different product, please contact us to arrange a return of your eligible item and place a new order for the correct product.

If you received an incorrect or defective product, contact us so we can arrange an appropriate resolution.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already shipped cannot be canceled and must follow our return procedures.

8. Contact Us

For questions regarding returns, refunds, or your order, please contact Test Strip Direct through our Contact Us page.

We are committed to providing clear communication and resolving order-related concerns promptly.

Test Strip Direct

Diabetic Supplies Made Simple